Terms of service
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Terms of ServiceWelcome to Maggie and Sally Collective. We are delighted that you are joining us in creating and cherishing handmade treasures. These Terms of Service ("Terms") outline the guidelines that ensure a smooth and fair experience for everyone in our community. By accessing our website, placing an order, or engaging with us on custom creations, you agree to these Terms. If you have any questions or concerns, please contact us—we are committed to open communication and resolving issues promptly.1. Use of the WebsiteOur website serves as a space for inspiration, shopping, and connection. You may browse, add items to your cart, and share content (with appropriate attribution). We ask that you respect our platform by refraining from unauthorized copying, interfering with our systems, or engaging in any activity that could harm our operations. As a small team dedicated to craftsmanship, we appreciate your cooperation in maintaining a positive environment.2. Orders and PaymentsUpon placing an order, you commit to the purchase, and we will promptly confirm receipt and begin preparation. All prices are as displayed, inclusive of any applicable taxes or shipping fees, which will be clearly indicated at checkout. We utilize secure payment processors to protect your information and accept major credit cards [and other methods as specified]. Once an order is shipped or fulfilled, all sales are final, subject to the policies outlined below.3. Custom CreationsCustom orders are at the heart of what we do, allowing us to collaborate on pieces uniquely tailored to you. We are passionate about realizing your vision while adhering to ethical standards: to the best of our knowledge, we will not create designs incorporating trademarked images, logos, or other protected elements, as respecting intellectual property fosters true creativity.For requests to recreate or adapt an existing design, we will interpret it through our distinctive Maggie and Sally style, incorporating handmade elements and artistic flair. Prior to production, we will provide a preview for your approval, ensuring alignment with your expectations and allowing us to proceed with confidence.Please note on timing: Custom orders may require up to two weeks for fulfillment, given the careful handcrafting involved. Pre-orders close on designated dates for efficient processing, and we begin fulfillment as promptly as possible—occasionally initiating work before the pre-order period fully concludes to expedite delivery. We will keep you informed throughout the process.4. Shipping, Delivery, and Local PickupYour items are packaged with the utmost care and shipped via trusted carriers, with tracking information provided. While we strive for timely delivery, the handmade nature of our products may introduce slight variations in processing—we will update you accordingly. For local pickup orders, please collect your items within one month of fulfillment. Thereafter, to accommodate ongoing operations, we may release the items, and no refunds will be available. If circumstances require an extension, kindly notify us in advance; we aim to accommodate where feasible.5. Returns and RefundsGiven the bespoke and handmade quality of our products, we do not accept returns or refunds under standard circumstances. However, if an error occurs on our part, please notify us within two days of receipt, and we will work diligently to resolve the matter to your satisfaction. For full details, refer to our Return & Refund Policy (link-to-policy).Regarding our handcrafted skincare line: Due to hygiene and safety considerations, we cannot accept returns or refunds once purchased. That said, if you encounter any issues with your order, we are here to assist—typically through store credit or other reasonable accommodations to address your concerns.These policies comply with Pennsylvania's Unfair Trade Practices and Consumer Protection Law (UTPCPL), ensuring transparency and fairness in all transactions. We maintain implied warranties as required by law, including those for merchantability and fitness for a particular purpose where applicable.6. Intellectual PropertyThe designs, images, text, and other content on our site represent our original creative work (or are used with permission). You are encouraged to enjoy and share your experiences, such as photographing your unboxing (and tagging us—we love to see it!). Reproduction, distribution, or commercial use of our materials without prior consent is not permitted. When submitting ideas for custom work, you represent that they are your own and do not infringe third-party rights.7. Your ResponsibilitiesIn using our site and services, you agree to provide accurate information, avoid fraudulent activity, and respect the rights of others. We operate on a foundation of mutual trust, and your adherence helps sustain that.8. Limitation of LiabilityWhile we take great care in every creation, we cannot guarantee perfection in all aspects of service. To the extent permitted by law, including Pennsylvania statutes, our liability is limited to the purchase price of the affected order. We are not responsible for indirect, incidental, or consequential damages, such as delays in shipping beyond our control. Handcrafted items inherently carry unique characteristics, which we encourage you to appreciate as part of their charm.9. Governing Law and Dispute ResolutionThese Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict of laws principles. Any disputes arising hereunder shall be resolved first through good-faith negotiation via email. If necessary, proceedings will occur in the appropriate courts of Pennsylvania, and both parties consent to such jurisdiction.10. Amendments to These TermsAs our business evolves, we may update these Terms periodically. Significant changes will be communicated via email or a prominent notice on our site. Your continued use of our services constitutes acceptance of the revised Terms.11. Contact UsWe value your feedback and are available at maggieandsallyinfo@gmail.com for any inquiries. Thank you for being part of the Maggie and Sally Collective—we look forward to crafting meaningful pieces and lasting connections with you.Last updated: November 09, 2025