Refund policy
Return, Refund and Cancellation Policy
Effective date: August 24, 2026
Thank you for purchasing from Maggie & Sally Collective. Because we offer digital downloads, made-to-order physical products and custom content services, the policy that applies depends on what you purchase.
Please contact support@maggieandsally.com with your order number and a description of the issue.
Digital Products
Because digital products are delivered electronically and cannot be physically returned, digital-product purchases are generally final and nonrefundable once the file has been delivered or accessed.
If you receive the wrong file, cannot access your purchase, receive a damaged or corrupted file, or are accidentally charged more than once, contact us within 7 days of purchase. We will work with you to provide the correct file or resolve the issue.
Purchasing a digital product does not transfer ownership of its design or content. Usage rights are governed by the license and terms included with the product.
Physical Products
Many of our physical products are made or printed specifically after an order is placed. Because of this, we generally cannot accept returns or exchanges for:
• Choosing the wrong size, color or style
• Changing your mind after ordering
• Errors in information or personalization supplied by the customer
• Normal variations in color between a screen display and a finished product
Please review all product details, size information and personalization carefully before ordering.
Damaged, Defective or Incorrect Items
If your physical order arrives damaged, defective or different from what you ordered, contact support@maggieandsally.com within 14 days of delivery.
Please include:
• Your name and order number
• A description of the problem
• Clear photographs of the item, packaging and shipping label
Do not return an item without contacting us first. If the claim is approved, we will provide instructions and arrange an appropriate replacement or refund.
Order Cancellations and Address Changes
Contact us as soon as possible if you need to cancel an order or correct a shipping address. We cannot guarantee changes or cancellations after an order has entered production or fulfillment.
Customers are responsible for providing a complete and accurate shipping address. Additional shipping costs caused by an incorrect customer-provided address may be the customer’s responsibility.
Lost or Delayed Packages
Delivery dates are estimates and may be affected by the carrier, weather, holidays or other circumstances outside our control.
If tracking shows that a package was delivered but you cannot locate it, please check with household members, neighbors and the shipping carrier before contacting us. We will help you review the available tracking information, but we cannot guarantee replacement of packages confirmed as delivered to the address provided at checkout.
Custom Content Services
Payment for custom content services is required before work begins unless otherwise agreed to in writing.
If you cancel before work has begun, contact us promptly to request a refund. Once planning, research, writing or design work has started, payments are generally nonrefundable because time has been reserved and custom work has been performed.
The founding-client package includes one revision round. Additional requests, expanded scope or changes made after approval may require an additional fee, which will be communicated before extra work begins.
Clients are responsible for providing accurate information, materials and timely feedback. Delays in receiving client materials or approvals may affect the delivery schedule.
If Maggie & Sally Collective must cancel a service before completing the agreed work, we will refund the portion paid for work that was not completed.
Approved Refunds
If a refund is approved, it will be issued to the original payment method. Processing times depend on the bank or payment provider and are outside our control.
Applicable Rights
Nothing in this policy is intended to limit any rights or remedies that cannot legally be excluded under applicable law.
Questions
For questions about an order, digital download or service, contact:
Maggie & Sally Collective
support@maggieandsally.com