Shipping policy

Shipping PolicyAt Maggie and Sally Collective, we take pride in sending your handmade treasures on their journey with the same care we pour into creating them. Our goal is to get your order to you swiftly and securely, while being transparent about what to expect. This policy covers processing times, shipping methods, costs, and any potential hiccups—because clear communication keeps the magic alive. If you have questions, we're just an email away!Processing Times: From Order to ShipmentOnce your order is placed and payment confirmed, we'll get to work right away. For standard items, processing typically takes 3-5 business days. Custom creations and pre-orders may require up to two weeks for fulfillment, as each piece is handcrafted with attention to detail—we'll notify you if there's any variance. Pre-orders begin processing as soon as possible, sometimes even before the window closes, to ensure quicker delivery. We'll send a confirmation email with an estimated ship date to keep you in the loop.Shipping Methods and CostsWe partner with reliable carriers like USPS, UPS, or FedEx to deliver your package safely. Shipping rates are calculated at checkout based on your location, order weight, and speed preferences—options include:Standard Ground: Economical and reliable for most domestic shipments (typically 3-7 business days).

Expedited: Faster service for when you're eager to unbox (2-3 business days).

International: Available to select countries, with duties and fees borne by the recipient (5-14 business days, subject to customs).

Costs are clearly displayed before you complete your purchase, and we offer free shipping on orders over [insert threshold, if applicable, e.g., $75] within the continental U.S. Pennsylvania residents will see applicable state sales tax added at checkout, in compliance with local regulations.Tracking and DeliveryYou'll receive a shipping confirmation email with a tracking number as soon as your package is on its way—pop that into the carrier's site to follow the adventure! We recommend designating a secure delivery spot or using signature confirmation for higher-value items. If you're not home, carriers often leave a notice for rescheduling.Local Pickup: Your Neighborhood ConvenienceFor those nearby in Pennsylvania, local pickup is a wonderful, eco-friendly option. We'll notify you when your order is ready (usually within our standard processing times), and you can collect it from [insert location, e.g., our studio in [City], PA] during business hours. Please pick up within one month of fulfillment to keep things fresh and flowing; after that, we may need to release the items, with no refunds available. Coordinate a time that works for you—just let us know!What If Things Go Awry? Handling Delays, Damage, or LossWe do our best to ship on time, but handmade production and carrier schedules can sometimes introduce delays due to weather, holidays, or high volume. If your order is delayed beyond our estimate, we'll keep you updated and offer alternatives where possible.In the rare event of damage, loss, or an incorrect shipment upon arrival, contact us immediately (within 2 days for custom items) with photos and details. We'll file a claim with the carrier if needed and work to replace or resolve per our Return & Refund Policy (link-to-policy). For lost packages, carriers typically investigate within 7-10 days—hang tight, and we'll guide you through it.Rest assured, our practices align with Pennsylvania's consumer protection standards under the Unfair Trade Practices and Consumer Protection Law (UTPCPL), prioritizing fair and reliable service.Thank you for choosing Maggie and Sally Collective—we can't wait for you to hold your new favorite piece! Questions? Reach out at [your email/contact form].Last updated: November 09, 2025