Shipping policy

Shipping and Delivery Policy

Effective date: August 24, 2026

This policy explains how physical products, digital products and service deliverables are provided by Maggie & Sally Collective.

Questions about an order can be sent to support@maggieandsally.com.

Physical Product Processing

Many of our physical products are printed or made after an order is placed. Processing time is separate from shipping time and may vary by product, fulfillment partner, order volume, holidays and product availability.

Estimated delivery information shown at checkout is an estimate and is not a guaranteed delivery date.

Shipping Rates

Available shipping methods and charges are displayed during checkout and are based on the items ordered, shipping destination and available carrier services.

We do not currently offer local pickup.

Multiple Shipments

Products in the same order may be produced or fulfilled by different partners. As a result, items may arrive in separate packages and at different times. Separate tracking information may be provided for each shipment.

Order Tracking

When tracking is available, it will be sent to the email address provided during checkout. Tracking information may take time to update after a shipping label is created.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address during checkout.

Contact support@maggieandsally.com immediately if an address needs to be corrected. We cannot guarantee changes after an order has entered production or fulfillment.

If a package is returned, delayed or lost because of an incomplete or incorrect customer-provided address, additional production or shipping charges may be the customer’s responsibility.

Carrier Delays

Once an order has been transferred to the shipping carrier, delivery may be affected by weather, holidays, carrier delays, service disruptions or other circumstances outside our control.

We will assist customers with reviewing available tracking information, but we cannot guarantee carrier delivery dates.

Packages Marked Delivered

If tracking shows that a package was delivered but you cannot locate it:

• Check the delivery area and mailbox.
• Ask household members or neighbors whether they accepted it.
• Allow a short amount of time, as some carriers mark packages delivered before final drop-off.
• Contact the carrier for additional delivery information.

If the package still cannot be located, email support@maggieandsally.com with your order number.

Damaged, Defective or Incorrect Items

If an item arrives damaged, defective or different from what you ordered, contact us within 14 days of delivery.

Include your order number, a description of the problem and clear photographs of the item, packaging and shipping label. Please review our Return, Refund and Cancellation Policy for complete details.

International Orders

International shipping is available only when offered during checkout.

International customers are responsible for any customs duties, import taxes, brokerage charges or other fees imposed by their country. These charges are not included unless specifically stated during checkout.

Customs processing may delay delivery. Maggie & Sally Collective does not control customs inspections or processing times.

Digital Products

Digital products are delivered electronically and are not physically shipped. Download or access instructions are provided on the order-confirmation page, by email or through the delivery method stated on the product page.

If you have trouble accessing a digital purchase, contact support@maggieandsally.com.

Content Services

Custom content-service files and other service deliverables are provided electronically using the delivery method agreed upon with the client. No physical shipment is included unless specifically stated in writing.